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Support Engineer

  • Job number806958
  • Date postedApr 23, 2020
  • Travel0-25 %
  • ProfessionServices
  • Role typeIndividual Contributor
  • Employment typeFull-Time

In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products. Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

As a Security Support Engineer, you will be an elite member of a customer-facing security support team working on resolving complex issues with state-of-the-art security technology as Azure Cloud and other On-Premises Microsoft Security products. Microsoft is investing $2 billion in Security. . Combining that with security response experts from across the company that help protect, detect, and respond 24/7 to security threats against our infrastructure and services in real time, we are committed to create a safer world for digital transformation


• Scope and resolve complex issues with onboarding, deployment and configuration of


• Advise and educate customers on the features and capabilities of our products

• Communicate solutions and recommendations to the customer and ensure that they have

the information and tools to address similar issues in the future

• Collaborate and coordinate with other teams and experts throughout Microsoft to tailor

the best solution for customer issues

• Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
• Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds


You have a passion for Security, learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun.

• Experience in Network Security Engineering or consulting, and/or Systems

Administration with focus on security (this should include experience with endpoint

security, server security and threat analytics)

• Customer facing support experience

• Windows Server, Windows Client, Active Directory and/or Azure Active Directory


• Cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments

Desirable skills:

• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
• IT Industry certifications (Microsoft Certifications On-Prem or Cloud, Cisco, CISSP, CEH, Amazon AWS, etc.)

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.

specialized security screenings: Microsoft Cloud Background Check: This position will be

required to pass the Microsoft Cloud Background Check upon hire / transfer and every

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